At Bomacrest Adventures (“we,” “our,” or “us”), your privacy is a top priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or communicate with us. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name, email address, phone number

• Payment information (when booking trips or services)

• Company details (for corporate bookings)

• Any information you provide through forms, inquiries, or WhatsApp communication

b. Non-Personal Information

• Browser type, operating system, and IP address

• Pages visited, time spent on pages, and website navigation patterns

• Cookies and usage data (see Section 5)

c. User-Generated Content

• Reviews, testimonials, or photos shared with us

2. How We Use Your Information

Your information is used for the following purposes:

1. Service Delivery: To provide, customize, and improve our adventure travel services.

2. Booking & Payments: To process reservations, payments, confirmations, and receipts.

3. Communication: To respond to inquiries, provide customer support, and send important service updates.

4. Marketing & Promotions: To send newsletters, promotions, and offers (with your consent).

5. Analytics & Website Improvement: To understand user behavior and improve the website experience.

6. Legal Compliance: To comply with legal obligations, protect our rights, and prevent fraud or misuse.

3. How We Share Your Information

We respect your privacy and do not sell your personal data. We may share information in limited circumstances:

• With Service Providers: For processing payments, booking services, or hosting our website.

• Legal Requirements: When required by law or to protect rights, safety, or property.

• Business Transfers: If Bomacrest Adventures merges, acquires, or sells assets, data may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and track website performance.

• Types of Cookies:

  • Essential Cookies – Required for website functionality

  • Analytics Cookies – Help us understand website usage

  • Marketing Cookies – Used to display relevant ads or promotions

You can manage cookies in your browser settings, but some features of our website may not function properly if cookies are disabled.

5. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or misuse, including:

• Secure storage systems

• Encrypted communication channels (SSL)

• Access restrictions to authorized personnel only

6. Data Retention

We retain personal information only as long as necessary for:

• Providing services or fulfilling bookings

• Legal or regulatory obligations

• Resolving disputes or enforcing agreements

After this period, your personal data is securely deleted or anonymized.

7. Your Rights

Depending on your location, you may have the following rights:

1. Access: Request a copy of the personal information we hold about you.

2. Correction: Ask us to correct inaccurate or incomplete data.

3. Deletion: Request deletion of your personal data (subject to legal obligations).

4. Objection: Opt out of marketing communications.

5. Data Portability: Request a portable copy of your personal data.

To exercise these rights, please contact us at info@bomacrest.co.ke

8. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read the privacy policies of any external sites you visit.

9. Children’s Privacy

Our services are intended for users aged 18 and above.
We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal data, please contact us, and we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date.” We encourage you to check this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: info@bomacrest.co.ke
Phone / WhatsApp: +254 700 683 001
Address: Nairobi, Kenya